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Thread: Unofficial AC PNR Viewing Tool (cowtool)
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Old Sep 23, 2022 | 11:03 am
  #516  
alwaysflyingLA
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Originally Posted by fly_yag
I’ve got an upcoming booking that has had a recent schedule change where for a single flight the status shows HK but the fare basis and coupon status are blank. Is this normal or is it a potential bug in the tool or issue with the booking?
Originally Posted by canadiancow
If I had to guess, you were rebooked, but the ticket hasn't been issued yet.
If you punch the ticket number into Saudia, does it match the new or old booking?
If that's the case, I wouldn't really worry. They'll get to it.
Encountered the same situation: Saudia shows old booking with the ticket number. Coupon and fare basis are blank for changed flights. AC / LH website+app all correctly show the new booking. Do I need to call immediately? Call center wait time still seems to be long....
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