Originally Posted by
Top of climb
Alternate was CHC.
The bad press could so easily have been avoided or
mitigated if the JFK station manager had transmitted the bag tags offloaded to AKL and there were staff waiting to tell these pax on arrival with a firm “your bag is now on X flight and will arrive at Y, in the meantime here’s a $Z voucher for the inconvenience”. Air NZ is really bad at handling disrupts like this - just no forward thinking or protocols in place at all.
Haven't used my self. But heard/read the US carriers for a example are good at having tracking. E.g.
* Bag drop
* Holding System
* Delivery assembly
* In Can
* Can on plane
* Can off plane
* Bag onto belt
Etc
Then if bag gets delayed can see location and it's current planned journey
All in the app.
The baggage systems record all that info, just a matter of creating an API to expose it to the app.