FlyerTalk Forums - View Single Post - [OVER 48 HOURS FROM DEPARTURE] AC changed/cancelled my flight. What are my options?
Old Sep 22, 2022 | 6:52 pm
  #521  
Adam Smith
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,960
Originally Posted by anxiousflyer00
I am new here
Welcome to FT

My flight itinerary is IAH>YYZ>YHZ for September 28th. This afternoon I received an email that the YYZ>YHZ leg had been cancelled and I had been automatically rebooked. However, when I click the link to confirm the change, I get a pop-up on AC's website that says a portion of my trip has been cancelled and I can call or continue to cancel the rest of my trip. I can see the itinerary matches what was emailed to me, so for all intents it looks like I have been rebooked, but there is no way to confirm.

Have I actually been rebooked and its still too early on for it to register on the website/app?
This sounds like a website display glitch rather than a problem with your booking. Give the app a chance to refresh, or delete the booking and add it back, and it may look normal.

To give yourself peace of mind, you may want to consult the PNR viewer built by [MENTION=599574]canadiancow[/MENTION], which can pull some information from AC and spit out a very simple result that should show you whether the booking is okay. If the re-booked segments show as status as HK, you're fine.
Adam Smith is offline