Property: St Regis Bahia Beach Resort, Puerto Rico
Date(s): 8/4 - 8/6
Room booked: Deluxe, 2 Queens
Room received: 1 King Bed, Astor Suite
Elite Level: Titanium
Award stay: no
Rate Type: MMP, I am the employee
BRG stay: no
SNAs redeemed: no
Comments: Originally booked as points, but 48 hours, employee rate popped up, so switched to that. Arrived at resort around noon, and had been told we had been upgraded, but the room was not ready. I never asked about an upgrade.