Good evening
My BA flight BCN-LHR on 8th September 2022 (BA487) was delayed by over 3 hours. I wrote in to BA claiming compensation but this has been refused on the grounds that the flight was delayed due to "operational reasons". I'm not sure what this means but it isn't mentioned as one of the exceptional circumstances in EC261.
I'd be most grateful for pointers on how to take things from here.
- Is the relevant legislation EC261 or the UK equivalent ? Which is more in my favour ?
- do I have a case to argue, or is the BA position correct ?
Thanks in advance!