Although this is not directly travel related, I'm hoping someone on this board can help since it is rental car related.

I have been charged by Enterprise for car rental during a time I did not have the car. They were initially helpful, and pretended several times like they were going to solve the issue. and credit me. Once the time to dispute the charge via my cc ended, they stopped being helpful. Emails to the supposed regional person who can solve this go ignored and unanswered. Calls to their customer service are never returned. A letter to corporate was ignored. Do I just need to resign myself to what feels like being scammed out of several hundred dollars, or is there someone at Enterprise I can contact who will actually follow through to look into this so I can be refunded what I am owed?

In late December my insurance directed me to rent a vehicle through Enterprise after mine was damaged by another driver. They ended up totaling my vehicle, so I bought a new car. The dealership stated they had a program with Enterprise; since I was buying a new car, I could leave the rental at the dealer instead of returning it to Enterprise. I called the Enterprise location from which I rented, and they confirmed this. So I left the rental car at the dealer, and thus have no return paperwork.

When I received my credit card statement approx. 1 month later, I was charged several hundred extra for 5 extra days of rental after I left the car at the dealer. I called the Enterprise location from which I rented. The woman I spoke to remembered the car, and stated they were trying to close early on the night before the holiday, and forgot to check the car in after they retrieved it from the dealer, and checked it in several days late. She assured me I would be credited and should wait 8-10 business days for the credit.

When my statement arrived the next month, I had still not been credited, and again called the Enterprise location. After much apology, I was assured they would credit my account, and they specifically asked that I not initiate a chargeback as they would resolve this. This time I was told the credit would appear in 10-15 business days.

When the next statement arrived, and I had still not been credited, I again called the Enterprise location. More apologies ensued, and I was asked to go through the regional manager whom I was told has no phone number, and can only be reached by email. When he did not respond after at least 2 emails, I initiated a dispute with the credit card company via phone call, including explaining that I had no drop off receipt. The woman took all the info and said they would get back to me.

The credit card dispute was denied because I had no drop off receipt. I called to complain, and they allowed me to reopen it..
I then made numerous calls to the Enterprise location attempting to contact the woman who remembered not checking the car in when they received it back. She was always on break or at lunch at all times of day; the one time I got in touch with her when she actually answered the phone she claimed to have no recollection of the situation and said I would need to contact the regional manager.

At this point I simultaneously attempted to contact the Enterprise regional manager, and to obtain a statement from the salesperson at the dealership attesting to the date I left the vehicle at the dealership, and that Enterprise picked it up that day. The credit card closed the reopened dispute before the dealership sent the statement, and says they will not reopen it.

The regional manager at Enterprise has not responded to any of my emails.

Two calls to the regional Enterprise office have both resulted in promises to have someone contact me, and noone has ever followed up. A letter to Enterprise has gone ignored and unanswered.

Do I need to resign myself to losing several hundred dollars, or is there some contact at Enterprise who actually follows up with customers and resolves issues? At this point it is really more the principal of the matter. Given I have invested so much time into this already, I'm willing to invest a bit more to be made whole for their error.

Does anyone have a contact at Enterprise who actually responds?