Whew, nothing since 2017! Well, I was able to catch a rate here that was lower than Beaux Arts, so I moved my reservation down to the "lower floors." I have some thoughts, so let's dive in to my pros, cons, notes, and photos.
Pros:
- The agent on arrival said before I asked that they were checking for suites and offered me either a Junior Suite with 2 double beds or a full Bay Suite with 1 king bed but an accessible bathroom - I took the Bay Suite
- Was able to get a suite at 1:30 PM on a Sunday upon arrival
- The Bay Suites are large (1.5 baths, door-separated rooms) and located in the corner with lots of windows and a design that is reminiscent of a cheesy executive boardroom (kind of fun)
- Views were nice - though, you basically only see a sliver of water by Brickell Key due to the imposing and ugly-right-now Aston Martin tower that is still under construction
- I loved the large executive desk in a nook off of the living room
- Living room couch was ugly but quite plush and comfortable
- Bed was comfortable - covers of good thickness, plush pillows, and a mattress topper (though the topper was a bit lumpy)
- Internet TV OS
- Pretty bathroom that looks good (yet gaudy)
- Real Jacuzzi bathtub
- Shower pressure was pretty good (more on shower in the Cons section)
- No issue with 4 PM late checkout
- Evening lounge attendant offered me a free glass of prosecco, and the chocolate petit four was pretty good
- Breakfast wasn't bad - definitely lounge fare (powdered eggs, etc), but passable, and service was very nice and thorough and friendly
- Very comfortable and clean robe
- Engineering came up quickly to fix a toilet that wouldn't stop flushing
Cons:
- Rooms are definitely due for a refresh - no cleanliness issues, but the styling looks a bit stodgy (though, I kind of liked it)
- Accessible shower was poorly-designed - you had to use the wand as the attached head would shoot out water towards the toilet even at its most inward angle and with the curtain closed
- There was a wireless headset phone in the bedroom that wouldn't stop beeping at odd times - since it was battery-operated, it couldn't be turned off (I hid it in a living room drawer, which was fine)
- Bathroom mirror TV was inoperable
Notes:
- The property has an odd lounge system where snacks and evening service takes place in a lounge on the 36th floor, and breakfast (only for lounge guests) is served in a lounge-like buffet in a restaurant space with real table settings on the 2nd floor (not an issue, but interesting)
- Apparently, Shaq had a hand in building this hotel, which probably explains why it has a full basketball court
- The phone screen addressed me as "X5-[my name]" - funny to see these status codes in action
Overall, I would return, but I might prioritize Beaux Arts in my decisions due to the design. JWMM is probably better, though, for upgrade chances as it is much larger (floors 21-36, 41 vs. 37-39).
Photos: