Originally Posted by
Stormbel
Tomorrow I will phone. I expect a long wait as I am Silver. While waiting I will also try the online chat.
May I ask how the conversation went and did they give you hope? What details did they ask you for and how to provide them?
They simply asked for the details (ticket number, booking reference etc.) to process the claim. I was told to wait for “up to 10 days” and if I did not get the points credited within this time, call again. Not the most assuring reply ...