Originally Posted by
GW McLintock
It's cheaper to use essentially the same back-end IT from when they had 10 airplanes and implement patch after patch, than it is to actually build or purchase a functional site. IT on the corporate/internal side is just as bad, if not worse, though things have improved in the last several years somewhat.
-J.
I wonder how much revenue they're costing themselves by pissing off existing and potential customers who say "screw this, I'll bite the bullet and fly AA." The only reason I still use them is I have miles to dispose of.