Hotel: Capella Ubud
Stay: September
Room Booked: Terrace Tent
Early Check-in: N/A
Late Checkout: Not expressly offered, but told them we would be leaving at 1:30 pm - no issues.
Upgrade: River Tent (2 class upgrade)
Amenity: Two 50 minute massages
Breakfast: Unlimited menu and small buffet
Comments: An amazing and unique experience. This was a double class upgrade. The three primary tent types (Terrace, Rainforest, River) are same in terms of size and amenities, the difference is location. River tents are the deepest in the jungle and most private.
Originally Posted by
sxc7885
The upgrade is never guaranteed regardless what the hotel website shows so it’s hit or miss I think I’ve only had 1 upgrade out of about a dozen FHR booking
As I understand it, the property is required to comply with its FHR upgrade policy, which may be limited to only one class and may exclude room to suite upgrades. But if there is an upgrade eligible room, you should get it.
I cannot fathom 1/12 on upgrades. Can't recall last time I didn't get an FHR upgrade. In Bali now, where we are two for two on two class upgrades (today, to a Premium Ocean Villa at Four Seasons Jimbaran).