Originally Posted by
Citizen-Kane
hence I called up BAEC to enquire why. They did not know the reason either and simply noted my details (ticket number, booking reference etc) for another submission (which I can't see in the system).
This is the important bit. From the many other reports about this in the forum, the most likely successful submission is when you call BAEC, the least likely to work is the online form, which didn't even accept claims until recently. The other two methods that appear to work are Chat and emailing
[email protected] or Any Other Reason off this screen.
https://www.britishairways.com/en-gb...ting-documents