Originally Posted by
clarkef
That conclusion is nonsensical as wholly unsupported by facts or logic. It's a painfully simple cost/benefit analysis. When something goes wrong with a hotel stay, being able to send a single e-mail to Marriott requires far fewer resources, e.g. time, energy, etc. than calling, sometimes multiple times, and being on hold for 30 minutes, bouncing from agent to agent or navigating time zones and language barriers. Again, a painfully simple and obvious analysis. As I previously stated, for my needs, Ambassador status is worth about 2k in mattress runs. Needless to say, a secretary/admin would cost far more than 2k per year and highly unlikely to be skilled at navigating Marriott rules. Can you imagine me asking this hypothetical secretary/admin to assist with an error in the number of bonus points posting for a Marriott promotion? A truly preposterous. proposition. That's why hiring a secretary/admin to handle these matters rather than the Ambassador team would be an unintelligent course of action. I hope that clarifies why your suggestion is a disadvantageous solution to a first world problem.
I can see the point about the value of your time. I feel similarly in that regard, generally. But if you have multiple issues with Marriott that require emailing or phoning, maybe you should save money and time by not staying with them? I also think you have gotten lucky, cos I’ve often had to send far more than one email to the Ambassador service to resolve an issue - the agents vary wildly in competence and English skills, in my experience.