Well I am happy to report that after my 4th angry phone call a few days ago and the threat of CFPB complaint being filed, I was manually credited the $200. I can't say I'm super pleased with all of the effort I had to put forth to get what was promised, but at least it's resolved. Now I have to get my 140k IHG points(already called and have a case number) from Chase for my CC spend, which have also failed to manifest despite reaching my spend limit and supposedly being sent from Chase to IHG. This makes 3 CC companies in a row I have had to pester to get promised bonuses. Totally bizarre and incredibly annoying but rest assured I am a persistent pain in the ... for these companies to deal with and I will get my bonuses come hell or high water!