Originally Posted by
chazman189
Sadly don’t have the choice, and it was all booked a while ago so option is to cancel and go with another airline ($$$ and probably out of corporate policy), or lump it
Plus, given the monopoly that BA and Heathrow have, there isn’t much choice.
Forget your first post.
This is 100% the explanation for why people fly BA. And because people are flying BA regardless of experience, BA has no compelling reason to spend money to improve it.
(there are a small minority who have a fondness for that certain British-ness of onboard service that can be especially welcome on a return flight home...)