Originally Posted by
chazman189
Sadly don’t have the choice, and it was all booked a while ago so option is to cancel and go with another airline ($$$ and probably out of corporate policy), or lump it
Plus, given the monopoly that BA and Heathrow have, there isn’t much choice.
Sorry - But there is no monopoly here. There are plenty of other carriers you could choose to fly with, but you chose BA?
In answer to your question - Why does everyone put up with poor service? It’s because people like you continue to pay for it, and until you stop - nothing will change.