I just cancel it from the app. Refunded in a day or 2 tops. I always book another flight first then cancel of course. I will say, CK was able to get me on flights that showed sold out. I find AP more worth it if you can do the 60k personal , or 100k business. We have the 100k business, up to 10 people. You can add and remove as you please. If I didn’t have business I would prob do personal as long as I can go through the funds