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Old Sep 15, 2022, 9:59 pm
  #373  
59Impala
formerly a193991
 
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,609
Was the reservation on points? Then the hotel needs to be contacted to apply the TSU „internally“.

Originally Posted by gravii
I'm not sure why the property needs to be contacted to apply a TSU (suite award). I don't believe contacting the property was ever required when I've requested to use TSU's over the phone or through my concierge.
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