Originally Posted by
djp98374
they didn’t spend millions changing signage.
they gutted and rebuild the security check points and front part of the airport and they added concourse E that was formerly commuter plane hell of 35X.
rebuilding baggage claim would not have changed how baggage operates
Anything a government agency does costs excessive amounts of money. In this case they also had to update computer systems which I'm sure a contractor was paid handsomely to do.
In any case, the baggage delays are not a new problem and if Southwest has aspirations to obtain more gates at DCA, they need to fix it.