I had a round trip flight to Rome and paid over $2700 in January 2022. The return flight was cancelled at the last second on July 23rd. Not being able to get a hold of any United agent online or via a roaming phone call for over an hour, I purchased another return ticket for nearly $6500 (plus 400 Euros for luggage even though I am 1K). After more than 90 days since I reached out for a refund, United tells me they are willing to give me a refund of $1000 as goodwill. And each time I try explain the oddity of their response, I am told "we are sorry that we cannot agree, this our last offer". Their most recent response is that they already refunded me in December 2021 -- before the ticket was even purchased!

Since when do companies not fully refund customers for services not delivered and claim that they gave a refund before even the purchase was made?

Sorry to vent but I am really annoyed. When I call United, they tell me they agree with me but that I have to deal with the agent who was assigned to my case. On top of all the major inconveniences and costs, I am spending countless hours just to explain basic logic to a customer service agent who is clearly not reading my emails. Perhaps one of her managers can read this post and take over from here.