Originally Posted by
FLL88
very unfortuante situation. The airlines cannot sort out all the COVID rules as the change so frequently and every country has their own specific policies.
I would continue to target the AA customer service team for help and refund/etc
The US DOT is a joke
The U.S. DOT is NOT a joke. It has all the power that US citizens and legislators have allowed. In fact, Secretary Pete basically shamed the airlines into publishing compensation rules when they are at fault. He really had no official power to do so. So, shame on those of us who are American citizens for not standing up for consumer rights.
That said, I'm sure the airlines subscribe to some sort of centralized COVID database to keep track of the numerous rules. The agents are forced to abide by that database. Apparently, in the OP's case, it wasn't updated quickly enough. Since AA pointed it out in advance, wouldn't it have been easier to just get a booster -- or is that not easy in Canada?