Originally Posted by
florens
Survey was quite short. Basically asking about usage, F&B quality and choices, what we usually do in lounges and what we want in lounges. I found two questions interesting: Namely, if I'd want to pay for better food/drinks (I said no) and if I would be interested in points in lieu of a lounge visit (which I could be in case of very short connections with <15min or so in lounge).
Some surveys are pretty interesting because one can tell what idea they already have and what they want to prove customers "are asking for".