Originally Posted by TOMFORD

Design aside, the rooms were showing signs of age - gaps in the sliding window pane sealing, rough edges around the cabinets/doors/furniture, window screens getting stuck, flimsy knobs for shower, metal clips on hangers being entirely rusty, etc. Not really design flaws, but just wear and tear from use/age.

I like the current GM. He came from Aman Kyoto. My TA has a good relationship with him too. I don't think staff's deficiencies can be attributed entirely to the GM. Maybe the bar in Bali is just set very low, that's why everyone raves about Kila. Or maybe TAs just get a bigger commission from Aman because of its higher price so they all push the brand.