Originally Posted by
WineCountryUA
Could have been broken seats if they were actual unused but GA error is more likely.
But flagging an FA would not have done anything. FAs are not involved in the upgrade process and don't have the information / tools to handle. This is the GA's job and if done incorrectly is on the GA. Were you checking your mobile BP?
Repeatedly! Never changed, and I did get the 20 PlusPoints back as I should have for a halfway upgrade.
I don’t remember when I boarded, but since the check-in time at FRA is 75 minutes before departure, it was unquestionably after check-in had closed. (And now I see that I need to correct my earlier post - J was booked full, not checked in full.) So I should have asked the GA then…