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Thread: Empty premium cabin seats (Business/First) even with non-empty waitlist (CPU/PlusPts)
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Old Sep 11, 2022 | 8:36 pm
  #80  
WineCountryUA
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Originally Posted by DCA writer
.... Anybody want to guess what went awry in that situation? Could the seats have been broken? (I didn't get to see if there were any labels on them as I deplaned, because I was on the wrong side of this 773.) Or was this just a case of a busy crew skipping that last check, and I--or the person at the top of the upgrade list--should have waved over an FA or hit the call button once check-in time for the flight had closed?
Could have been broken seats if they were actual unused but GA error is more likely.

But flagging an FA would not have done anything. FAs are not involved in the upgrade process and don't have the information / tools to handle. This is the GA's job and if done incorrectly is on the GA. Were you checking your mobile BP?
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