Originally Posted by Empress
Quite possible; AC flights in SYD are handled by UA agents (only the concierges are employed by AC). I've gotten both friendly and not friendly agents at SYD, so I would say it all comes down to her luck that day. As long as she is ready to pay (since she has to bring the extra suitcase home anyways). Just don't let the fact that she gets charged for the extra piece ruin her trip as technically they are supposed to charge for it.
Thanks Empress.
I will let her know to play the luggage lottery. I think the trick is to go up and look like she knows what she is doing and hope they don't mention it. If they do, she can always blame the "travel agent told her it was OK" and in the worst case scenario they will make her pay. My experience has been pretty good in SYD and the UA agents usually just want to do the check in and get on with their day.
Have a nice day wherever you are!!!