FlyerTalk Forums - View Single Post - Marriott's Customer Service : General Discussion Thread
Old Sep 11, 2022 | 12:13 pm
  #373  
High Technology
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Join Date: Apr 2006
Programs: DL Plat, Bonvoy Titanium
Posts: 226
FWIW, I have been fighting with them over 2,250 points (750 x 3 days) for a hotel whose lounge never reopened and this is their make up benefit. They tell me they posted, and clearly they haven't.

While nobody at Marriott probably cares (but they should), I cancelled two reservations at W properties at almost $500/night each, so that's $2,500 or so of revenue (with incidentals) that is now going to Hilton. I also cancelled another reservation that went to a different chain.
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