Originally Posted by IAH-OIL-TRASH

Status update.

In Ketchikan w/ good connection. Messaged and got flights restored. Got my F seat (surprisingly) YVR/SFO, but now am in middle middle seat of SFO/HNL on the 777HD flight. Agent immediately figured out two people with same name/DOB and said she sent note to “right department” to preclude further cancellations. I’ve gone from window to middle section aisle to middle middle seat. Seat has gotten progressively worse w/each UA cancellation.

Sent note to 1KVoice: “To be blunt, I’m looking for some serious compensation because of two faulty UA ticket cancellations I’ve had to deal with” First time I’ve ever explicitly asked for compensation.

Originally Posted by KayakingNow

Experience similar to OP's on a TATL last month. I checked a bag at the airport counter and shortly afterward received the email about overlapping reservations. I phoned UA and spoke with a knowledgeable agent, and was asked for identifying information (address, phone number, birth date, plus other identifiers). The *overlapping* reservation was for a flight the following day, with different origin and destination airports, for an individual with the same first and last name as mine but with a different middle initial. My ticket (and MP account) actually had my full middle name and a suffix which the *overlapping* reservation did not. Agent put me on hold for >30 minutes for a supervisor to verify information, and then told me the reservations had been separated. I asked the agent to note this in the record in case the issue resurfaced and affected my return flight. The agent understood the problem and was helpful, but still - 30+ minutes on hold to resolve.

Originally Posted by bambinomartino

This kind of makes me glad I often have to spell out my last name twice.