Originally Posted by
johnnyfive
Long layover at IAH on a United ticket. Apparently they don’t issue boarding passes for the partner airlines… NZ did the same with the UA flights. Is this new? What’s the point of Star Alliance?
Anyways, have to wait for check-in to open and their operating hours are found nowhere. Call center is backed up as usual. So I turn to the FT brains trust.
Thank you.
UA will happily issue you a BP for your connecting NZ flight if all on the same ticket. That UA-issued BP will get you through TSA and into lounges (assume eligible). But for boarding the actual flight at the gate, you will need to get an NZ-issued BP which can be done at the podium. They are super strict about that as they need to sight return tickets (or NZ/AU passports) as many of the previous posters mentioned. Most of the partner airline agents don't bother/know to check.