Originally Posted by
maisondubonheur
It seems Marriott Bonvoy customer care associate have one quality in common...none of them can read our emails. If you do not read the email, how can you address the issue properly?!? It simply doesn't work and create a huge amount of frustrations. What should be solved in one email and 5 minutes of the time of an associate...takes weeks...just because they simply cannot read and address an issue.
I have asked to file a former complain....as a simple 1000 points promo that was not posted did take over 3 weeks to be solved...guess what...they simply ignore my request!
I know there can be issues with posting points....but my issue is the way it is addressed! Full disgrace! Even Christina Z didn't reply!
Shame, shame, shame, no other words!
I'm currently dealing with the same scenario over at Hilton, where an issue that stymied multiple phone agents led to them suggesting I email them... and I'm not sure if these are bots or just people aspiring to be brain dead, but the responses I get are canned and the laziest possible response possible. No reading of the actual email or acknowledgment of the request, nothing.
The grass isn't greener, and many of these corporations couldn't give less of a toss over service, let alone over enforcing consistency across their brand portfolios. I'm finding the idea of seeking out local and independent properties ever more appealing by the day.
khabah