It seems Marriott Bonvoy customer care associate have one quality in common...none of them can read our emails. If you do not read the email, how can you address the issue properly?!? It simply doesn't work and create a huge amount of frustrations. What should be solved in one email and 5 minutes of the time of an associate...takes weeks...just because they simply cannot read and address an issue.

I have asked to file a former complain....as a simple 1000 points promo that was not posted did take over 3 weeks to be solved...guess what...they simply ignore my request!

I know there can be issues with posting points....but my issue is the way it is addressed! Full disgrace! Even Christina Z didn't reply!

Shame, shame, shame, no other words!