BA USA: Thanks for answering my question, although I've got to tell you that BA's new policy totally dismays and baffles me. Wouldn't it be much better for EVERYONE involved - i.e. your airline AND your customers - if BA simply followed the suggestion of a poster from a thread (
http://www.flyertalk.com/forum/Forum70/HTML/000645.html ) discussing BA issues on the Diners Club board:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by BearX220:
...Why not just charge $50 or $100 for changes? You'd weed out the abusers and give the rest of us a basic level of service/responsiveness... and probably fewer people would loathe BA...</font>
This move would please BA frequent flyers PLUS it would put a little extra cash in BA's almost empty pockets, a win-win situation.