hip-hip-hooray! My earlier jab notwithstanding, at some level AA does have good people with the insight, clout, and willingness to correct a policy gone wrong. They've dropped unpopular fees on a number of occasions.

I don't think it's a secret that AA monitors FT. Foolish airline that doesn't, between the high-value customers they can stroke when things go wrong, and nefarious schemes they can read about and abort, but I'll bet they're in a minority.