Originally Posted by
jsloan
You will get the entire amount back and keep the free upgrade as a consolation prize.
If it isn't refunded automatically -- it's supposed to be, and usually is -- you can contact UA to get it refunded.
This is only the case because SFO-PVG is marketed as Polaris. For routes with no Polaris leg, any cleared segment counts as a successful upgrade and no refund would be due.
“contact UA to get it refunded".. That's the hard part. Because I talked to like 3, 4 different UA reps, and each give me a different answer..
one even told me that if I dont' get the upgrade at the ticket counter in SEA, I have to call united reservation first to cancel the request and then do the check in.. I am like, what
Another one told me I would get refund, he just doesn't know how much...
unt.