Originally Posted by
B747-437B
Eventually, the 4th attempt of submitting the same documents with the same covering note seemed to have gotten through and they paid out.
Yep, I often submit the same document over and over and at one point they give up or you hit an agent with half a brain who is willing to read what you submitted and make enough sense of it to fit into their script/forms. It is amazing that they insist on the claims from all over the world to fit their decision templates, which were evidently designed for US cases.