Originally Posted by ArkansasTraveler

I used the search feature and not much came up about Tulsa in this forum; however, it appears that folks are happy with the Renaissance, and while I have no experience there, I would steer clear of the Marriott Tulsa Southern Hills. The best word to describe most of the staff would be indifferent, and for the rest, the word would be difficult. We had one person welcome us to the hotel in the lobby, and from there, the stay was met with one difficulty after another.

Being part of a non-profit conference, I tried to put on my best smiling face; however, from non-working room keys that work the elevator to the executive floor, to the maintenance staff who speak little English except Front Desk, who then tells you the keys work. Getting stuck in an elevator between floors and having the food and beverage not come off your bill as the FD said it would because of the room rate paid, but having the new FD clerk argue about the charges until you pull out your reservation.

The facilities are basically as nice as they can be for a remodeled facility; however, the attitude of the staff would make me avoid this place entirely. Besides the one person saying welcome on the way in, I interacted with at least a half-dozen others who did not show the bit of hospitality.