Just updating, I got through to lodge the RU requests in the end yesterday. For some reason they had switched on the call back function. I’ve never encountered that before. And they actually called me back in 15 minutes. Was not expecting that 🤪.

As others have said if I could have done this online I certainly would have. I know that air nz is under pressure and I think Foran is doing the best job he can (what a nightmare of a job to have) but other airlines around the world are doing much better with their call wait times than NZ.