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Thread: Change to refund of tax on cancelled flights
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Old Sep 7, 2022, 1:45 pm
  #12  
SWAVictor
Company Representative - Southwest Airlines
 
Join Date: Nov 2007
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Originally Posted by joshua362
FWIW, it is very easy to miss the refund option, the default is to hold as travel funds and IIRC there is a lot on the page to look at and confirm at the same time. Very easy to pass it by, likely by design
Actually, if the funds are refundable, there is no default. You must choose one or the other.

If the funds are non-refundable, then there is no choice and its defaulted to hold.
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