"within 14 weeks after 30 September 2022" FOURTEEN WEEKS? Just WOW.
Anyway, yeah, I apparently didn't read the PDF, and just looked at the main details. Who would've thought it would be that complicated?
Thanks.
Oh, and as a data point, I did get a response after 1.5 hours on WhatsApp. They thanks me for my message, and then said they need to transfer me. That was an hour and a half ago. :-)