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Thread: Cancelled flight / change of schedule - what are my rights?
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Old Sep 6, 2022 | 11:45 am
  #18  
ffay005
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Originally Posted by 3544quebec
After a 3 day wait from my email the OTA customer service dept rang me but they tell me that Finnair has exchanged the ticket without the HKG-PER segment and they have taken control of the ticket. OTA says they can't access it to make/request any changes and that I will need to contact Finnair. Stay tuned.
My guess is AY will not understand/believe/confirm this, will continue to tell you to work with the OTA, and will refuse to do anything.

My tip: never buy tickets from OTAs.
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