Rented at EWR today. Once again, the app eagerly offered me nothing but upgrades: I had reserved a BMW 5 Series, and the app only had BMW x7s and Infiniti Q80s for me, that I would have had to pay $$$ for.

I then had to wait 45 minutes for a car to appear because they were all sold out of luxury sedans. It was plain awkward to have that conversation as we looked out the window at rows and rows of BMW X1s, X3s, and even a really nice looking x4. I said I'd happily take any lux vehicle, but "they had none." At some point, this became ridiculous because the app is TELLING ME they have an x7, so they DO have one, they just want me to pay for it even though they dont have any other car to give me. Took behind the scenes cajoling before I was finally and begrudgingly given an X7 (with 39k miles).