AA Tight Connection (25 minutes) at AUS and unable to change (updated: changed)
got an email overnight, flight schedule change.
with new times, my wife and kids connection time is now a whopping 25 minutes.
No rebooking options or anything. Just this is your new flight times.
I call them, certainly 25 minutes is not enough time to get from one plane to another. They usually stop boarding 15 mins before a flight leaves.
My wife and two littles dragging stuff, impossible not going to happen.
AA says sorry, if you WANT to change that's $982 in difference in fare.
I'm like really? but you changed the schedule to shrink the connection time by more than half.
Sorry that's a "valid connection time" they tell me.
Well what isn't? If you think 25 mins is Ok when is it not OK? 15 mins? 10?
I keep saying I'm going to be done with these people and go back to Delta, but living in their hub makes it so annoying.