FlyerTalk Forums - View Single Post - Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Old Sep 5, 2022, 6:06 am
  #2629  
LufthansaGermanAirlines
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 1,267
Originally Posted by Mat1
Also, does WorldTracer stop looking 100 days after the file creation date or the flight date? Can the file creation date be amended and by whom?

In our case the file creation date is 60 days after our flight thanks to our original PIR disappearing entirely.

If LH are waiting for bags to leave the WorldTracer system before accepting the claim then we could be waiting 160 days before being able to start the process.

I really, really hope this is not the case.
Hi Mat1

I am very sorry to hear that. Please understand though, that we cannot assist with this via Social Media. I recommend getting in touch with our Service Center and have my colleagues provide additional contact details for the respective baggage department for further updates and advice.

Best regards
Birgit
LufthansaGermanAirlines is offline