I recently completed an 8-night stay at this hotel. The last time I stayed at an InterContinental hotel was over 30 years ago at what is now known as the InterContinental New York Barclay in Manhattan.

Although I visited the ANA InterContinental Tokyo before, it was for dining at their Akasaka 37th floor teppanyaki restaurant, not as a hotel guest.

My recent stay in a high floor king bed classic room was booked at a corporate discount rate, and I wasn’t eligible due to company policy to reserve a room with Club InterContinental access. Thanks to a recent IHG promotional offer, my Hilton Honors Diamond status was matched to IHG Platinum Elite status until December 2022, so I enjoyed IHG Platinum Elite benefits for this stay.

Thanks to another IHG promotional offer, after this stay, my IHG Platinum Elite status was extended to December 2023. I received an e-mail offer to purchase Ambassador status, but based on my free status match to IHG Platinum Elite, I didn’t see enough benefit in purchasing this status.

Due to the pandemic, the convenient Airport Limousine Bus suspended all service to this hotel until further notice, so getting there from Haneda or Narita Airports economically required some research. For this trip, I flew into Haneda Airport, took the Keikyu Line train/Asakusa Line subway to Shimbashi station, and then a taxi to the hotel. After checkout, I took a taxi to Tokyo station and the JR Narita Airport express to catch my return flight.

My check-in process at the hotel was excellent, fast, and efficient. Despite arriving around 7:00 PM, there was no line at the front desk, and my IHG Platinum Elite status was recognized. The front desk staff and bellhops were courteous and efficient, and I was up in my room quickly with my luggage.

I don’t know if I got an upgraded room. It had a king bed as reserved with a nice view of the Diet building and the Prime Minister’s residence and office from the 30th floor. The room was very comfortable, clean, and didn’t seem dated to me.

Normally I’m not impressed with hotel provided toiletries, but the Byredo brand hair shampoo, hair conditioner, body wash, face wash, and body lotion provided in the room were very high quality and I was delighted to use them throughout my stay.

I like a firm mattress and this hotel had the most comfortable bedding I’ve experienced in almost 40 years of personal and business travel throughout the world, even when compared to other hotels at twice the nightly price.

The breakfasts at the hotel were relatively expensive, but there are plenty of much lower cost alternatives with quality food a short walk from the hotel. I did order a few room service meals to sample the cuisine from some of the hotel restaurants. The meals were high quality and delivered quickly. I also dined with a friend at the Akasaka restaurant for dinner.

The in-room refrigerator was stocked, but the drinks were quite expensive, so I walked less than a block to the Family Mart convenience store and purchased beverages at 1/5 the cost of room bar prices plus tasty and economical takeout continental breakfast foods as well.

During my stay, a bellhops arranged for a courier service to deliver a package for me in the Tokyo area at an affordable price. It was very hot during my stay in the Tokyo area and I used the hotel laundry 1-day service which provided convenience and high quality at good prices.

Thanks to my IHG Platinum Elite status, I was able to get extended checkout to 2:00 PM. I had a reservation on a 4:02 PM JR Narita Express train at Tokyo station, so they further extended my checkout time at my request to 2:30 PM. Checkout was just as efficient as check-in. A bellhop took my luggage from my room and when I told her I needed a taxi to Tokyo station, she loaded my luggage into a waiting taxi and told the driver my destination so that as soon as I was done at the front desk, I was in the cab and on my way.

I was thoroughly impressed with the staff and my stay at this location from start to finish and would stay there again when I return to the Tokyo area. The only downsides were the 5000 yen per use charge for hotel guests to use the swimming pool and the relatively high cost for breakfast at the hotel (over 4000 yen). For American guests, the strong dollar compared to the yen somewhat offsets some of the high costs in the hotel.