Originally Posted by LewDog
Just to be clear, my own personal gripe is not in not having my own assigned Concierge - but rather in calling the Concierge line and consistently being connected to someone that is not a Platinum Concierge.
Ditto. . .
I called the Plat Desk six times over the past week to make reservations etc, each time hoping I would get a an actual Plat Concierge but got SMS everytime instead. The sucess rate for me has been less than 1/3 as William suggested
. Does identifying yourselve as Plat to a regular SMS rep help for anyone? When I asked for help on making some dinner reservations, all I got was "here is the number to the hotel concierge, but I can't even transfer you."