Originally Posted by
MitchR
It is my personal Amex. He is on the account and has his own number, but the Hertz person is telling him that since it is my card they won't talk to him. I don't think that they understand how Amex works.
If he's an additional cardholder on your account, then Hertz would have absolutely no way of knowing that. From their end, they could not tell if he was the primary cardholder or if someone else was. Only American Express would be able to know that. He should call and just say it was his card, which for all intents and purposes, it is.