Originally Posted by
kanangela
Sorry that I wasn’t clear. Upgrades are unavailable at this time. The only option is to enable the ‘automatic upgrade’ My concern is that when seats become available, the system will go searching in my wife’s account and find that she has no points. Do you think, by following the guidance above, the system will look for points to use from MY account?
Aha, I see. That clarifies things.
I have absolutely no idea what would happen if you set the auto upgrade when logged into your Skywards account.
Logic would suggest that it should work as you want it to but then EK IT is not known for it’s level of logic (which is not unique to EK, but that is not the issue here).
Also, auto upgrade itself seems to be a bit ‘buggy’, there is lots of anecdote of people getting upgraded when calling whilst they were also under ‘auto upgrade’ and were not upgraded automatically.
My suggestion would be to call EK and explain the situation. Although ‘waitlist’ does not officially exist, they might relent and put you on a waitlist (they have done so twice for me). She wil then be advised when a seat becomes available and be given 24 hours to claim it (
again anecdote…). You can then call and tell them to use your miles. Set yourself up as her ‘travel coordinator’ in her profile.
Finally, there is of course the ‘upgrade at check-in or on board’, assuming that there are seats available at that time. Auto upgrade and waitlist seem to be cancelled at T-48.
I see you are Plat, and that should help.
Good luck!