Originally Posted by
thijsseh
Not quite sure what you mean by upgrade being available as ‘auto’, but the process would be that you log in to YOUR Skywards account, then call up their booking (using name and PNR), click on ‘upgrade with miles’ and do whatever you are prompted to do.
Sorry that I wasn’t clear. Upgrades are unavailable at this time. The only option is to enable the ‘automatic upgrade’ My concern is that when seats become available, the system will go searching in my wife’s account and find that she has no points. Do you think, by following the guidance above, the system will look for points to use from MY account?