Originally Posted by
arcticflier
Perhaps my question should be, “Is Marriott Bonvoy legally bound to honor the FNA as per their own Policy?
Does pursuing this expose the Titanium Bonvoy member to the risk of having their Bonvoy account closed and losing nearly a million award points?
In most cases, it's Marriott's program and they can do what they want. But assuming the FNA came as a credit card benefit, then it's also a banking product and that is very regulated. If you do still want to pursue this, consider a complaint to the CPFB.
https://www.consumerfinance.gov/complaint/