I’ve had 7 suite night awards against an upcoming reservation which is in 5 days time. I went on to check the status just now and it says this “Where are my Suite Night Awards? This reservation isn’t eligible for an upgrade but will still count towards earning Suite Night Awards for future use” up until yesterday it said “your upgrade is pending”

This is a W Hotel with over 600 rooms and lots and lots of suites and I’ve used SNAs at this hotel previously. Would it have anything to do with the fact that it’s a best rate guarantee reservation.

Has anyone else seen this before?