In all honesty your not gonna get much more than a fake apology and form written responses. They dont really read any of the complaints. Unless this employee did something to break the law, uniteds not gonna really do that much. They lose and make new customers daily. Look at Spirit Airlines. Customer Service is just fake these days. Unless your a high elite (which gold is NOT) your never gonna get a real response. Tell us what the basis of the complain is and we can try to help. You don't have to give it away, or specific details but give us a clue. If your waiting for united to give you a thoughtful apology, thats not coming. The emails that even look "real" are just pre written templates they shoot out when they skim your email. Especially now these airlines are literally abandoning people all over the country with all the flight cancellations, this not the summer your gonna get a real response. They can't even timely reimburse people who had real expenses cause of issues this summer, they are not going to read a letter. They skim and send you a form written letter sorry, not the service we expect.